Your Questions, Answered

Scheduling a tour takes just a moment – book a tour online and pick the option that works best for you. We offer guided tours with a member of our leasing team as well as self-guided and virtual tours, so you can visit outside of office hours if that’s easier. You can also call us at (334) 781-7477 with any questions before you visit.

Just bring a photo ID. If you think you may want to apply the same day, it also helps to have proof of income or student enrollment and your guarantor’s contact information handy, though neither is required to tour.

To apply for our apartments, simply click Apply Now to begin an application. Once you have provided us with all the necessary information, we will complete our required screenings to confirm that you are qualified to live at our property. If you have any questions along the way, feel free to contact our office directly for assistance or clarification.

No, as long as you meet our qualifying criteria, you do not need to be a student to live here!

Deposit requirements are based on your screening results and will be communicated to you during the application process. Please refer to the “Property Fees” tab on our Floor Plans page for a list of other fees due at move-in.

Individual leasing, also called by-the-bedroom leasing, means that you are only responsible for your bedroom, bathroom, and shared common area. If one of your roommates defaults on their financial obligation, they are liable for their rent and any damages to their individual space, which will not impact your monthly installment amount.

Your lease covers the full contract term, so we aren’t able to release residents early. The most common option in these situations is a lease takeover, where an approved resident assumes the remainder of your lease. That person must apply and be approved through our standard screening process, and a lease takeover fee of 85% of one month applies. Reach out to our leasing team as early as possible and we’ll walk you through the process.

Your personal belongings are not covered by our landlord liability insurance program. You may purchase Homebody Contents Coverage to supplement the liability policy and protect your personal belongings through your Resident Portal, or upload proof of your own third-party policy.

A guarantor is an individual who signs a lease agreement along with a renter, committing to uphold the lease agreement if the renter defaults on their financial obligations. The guarantor can be a parent, spouse, extended family member, or friend, but must be in good financial standing and pass all necessary screenings. If you do not meet the qualifying criteria when applying individually, or you do not pass our screenings, please contact the leasing office to discuss alternative ways you may qualify.

If you are not a student and do not qualify individually or have a guarantor to sign with, we’ve partnered with Leap, a lease guaranty service, to offer an additional way to qualify. Visit <a href=”https://www.leapeasy.com/”>LeapEasy.com</a> to learn more!

If you are a student, you can enroll in our Guarantor Waiver Program through your online application. The cost for this service is to be paid directly to the property with your monthly installment amount. Please contact the property directly for detailed instructions on how to select this option on the online application.

If a parent also serves as a guarantor, they will have access to the Resident Portal.

Absolutely – just list your preferred roommates on your application. Everyone in the group will need to apply for the same apartment and floor plan and be approved individually. If you don’t have roommates in mind, we offer a comprehensive roommate matching form that our dedicated staff thoroughly evaluates to find the best possible match for you based on lifestyle, habits, and preferences.

Yes, The Collective at Auburn offers both single-gender and gender-inclusive options, and you can specify your preference when applying with roommates or using our roommate matching service.

No. Because we lease by the bedroom, you’re only responsible for your own installment. If a roommate doesn’t meet their financial obligation, they are liable for their own rent and for any damage to their individual space, and your monthly installment is not affected.

Yes. Applicants without US credit history or a Social Security number are welcome to apply. You’ll typically need a passport and student visa documentation, along with either a qualified guarantor or enrollment in our Guarantor Waiver Program. Contact our leasing team before you apply and we’ll walk you through the process step by step.

If you’re unable to provide a US-based guarantor, you can enroll in our Guarantor Waiver Program through your online application. The cost for this service is to be paid directly to the property with your monthly installment amount. Please contact the property directly for detailed instructions on how to select this option on the online application. Leap, a third-party lease guaranty service, is also available as an alternative way to qualify.

Yes. International payments are accepted through our partner, TransferMate. We don’t charge a fee for this option, though your bank may charge a fee to initiate the transfer. To pay, visit preiss.transfermateeducation.com, select Register a Payment, and make sure your apartment number, email address, and payment amount match what’s listed in your Resident Portal. Then follow the provided instructions to initiate the transfer with your bank.

Please contact us via WhatsApp at (334) 707-8898 to speak with a team member about leasing, applications, or move-in details.

Yes! Transfer students are welcome to lease at our community. Whether you are transferring from another university, moving from a community college, or coming from out of state, we have housing options designed to make your transition easy.

We’re fully paperless, so we no longer accept physical checks or money orders. You can pay through your Resident Portal using any of the following: a linked bank account through Plaid, which is free; a debit or credit card, which carries a non-refundable service fee that varies by card type; MoneyGram’s Pay a Bill service at any MoneyGram location, for a $7.99 fee; or an international bank transfer through TransferMate. Flex is also available if you’d like to split your installment into two payments each month.

We are proud to showcase Total Monthly Leasing Price on our website – when browsing our available floorplans, you can also see any recurring fees beyond rent. If you have any questions, please don’t hesitate to reach out to a member of our team.

Our Resident Housing Contracts are installment-based, in which a total contract amount can be paid in full at the beginning of the lease or in 12 equal monthly payments. If you’ve chosen the option to submit the total contract amount in 12 monthly payments, each of those installments is due on the 1st of each month, including August 1st.

Installments are due on the 1st of each month. Late fees apply as follows: On the 4th of each month, a $50 late fee will be assessed, plus $10 per additional day through the 14th of the month (up to $150 total). A returned payment fee of $25 applies to any payment that does not clear.

Internet is included in rent. Residents are charged back for their usage of electricity, and there is a flat fee for trash and water.

All utility charges appear on your ledger in the Resident Portal alongside your installment. A utility administration fee of $5/mo applies.

Yes. Internet is included in your installment through Pavlov Media. You’ll receive your own personal network credentials by email, and guest Wi-Fi is available in the common areas.

We offer unfurnished and furnished apartments. Furnished apartments add a $30/month fee to rent and include the following furniture package: Each bedroom is furnished with a mattress and bed frame, dresser, desk, and desk chair. The common area includes a couch, chair, side table, coffee table, and entertainment stand.

If you select a furnished apartment, each bedroom includes a Full XL mattress and bed frame.

Yes, our apartments include a full-size washer and dryer.

Yes. Every resident has a private bedroom and private bathroom. View all floor plans at collectiveauburn.com/floor-plans or contact our leasing team for the configuration that fits you best.

Our kitchens are fully equipped with a refrigerator, range and oven, dishwasher, microwave, and garbage disposal.

You’re welcome to bring your own furnishings and decor. Furniture provided by the community is covered by the Furniture and Inventory Addendum to your lease and must remain in the apartment, so please plan your setup around what’s already there.

Yes. Our community has 1 elevator, located in the clubhouse.

Our community includes a resort-style pool, a hot tub, fitness facilities, half basketball court and sand volleyball, 3 study rooms, a computer lab, 2 grilling stations, an on-site dog park, game room with pool table, shuffle board, air hockey, foosball, and large lounge area.

All amenities are open 24 hours daily with key access, except for the pool. Pool hours may vary.

Yes. Our C.O.A.C.H. resident life program brings monthly events and ongoing initiatives to the community across five areas: Culture and Diversity, Outreach in the Community, Activity and Social Wellness, Core Life Skills, and Health, Safety, and Environment. Expect everything from pool parties and trivia nights to budgeting workshops, resume help, volunteer drives, and fitness classes.

Paper mail and smaller packages will be delivered to your unit’s corresponding mailbox. Oversized packages will be delivered to a parcel box. All other packages will be delivered to the resident’s front door. All mail/packages sent to you must include your first and last name and apartment number.

We’re approximately 2.2 miles from Auburn University.

Residents get to campus using the university bus system.

We are conveniently located near a variety of shopping, dining, and services! Visit our Neighborhood page to see everything within your reach as a resident of The Collective at Auburn.

Parking at our community is on a first-come, first-serve basis. Parking permits are not required at this time. Visitor parking is available for your convenience

Visitor parking is available on site for your guests. As a resident, you’re responsible for making sure your guests understand and follow our parking policies. Vehicles parked improperly may be towed.

We do not currently offer dedicated bike storage or EV charging stations. Bicycles, motorcycles, and scooters can be parked in our resident parking areas. Contact our office if you have a specific parking need and we’ll help you find a solution.

Yes, we’re a pet-friendly community. All pets must be registered through the leasing office and listed on your lease agreement, with up-to-date veterinary records on file. Visiting pets and animals are not permitted and are subject to a $500 fine.

A one-time, non-refundable pet fee of $300 applies, along with $30 per month in pet rent. Pets are subject to a 50 lbs weight limit, and a restricted breed list applies – contact the leasing office for the current list before bringing your pet home.

We have an on-site dog park for your pet to enjoy. We do not currently have a pet washing station.

Before you pick up your keys, make sure you’ve signed your lease and all required addendums, secured an approved guarantor or enrolled in the Guarantor Waiver Program, put liability coverage in place or uploaded proof of your own policy, and paid any charges due at move-in. Our team will send you a full move-in checklist with dates and details as your move-in day approaches.

Early arrival isn’t guaranteed and depends on apartment readiness, so please contact our leasing team well in advance if you need to arrive sooner and we’ll let you know what’s possible.

Before you go, remove all belongings, return the apartment in clean condition, and return your keys and access credentials to the office. Charges may apply for damage beyond normal wear and tear.

Guests are not permitted to stay in your apartment for more than 3 consecutive days, not to exceed 6 days per calendar month. Please keep in mind that you are responsible for the actions of your guests and/or invitees, including notifying them of policies, including but not limited to parking policies. Guests are welcome to enjoy our amenities when accompanied by their host resident at all times.

Most issues are resolved with a friendly conversation or a written notice. Some violations carry a specific fee, including $25 per bag or item for trash left in an unauthorized area, $25 per occurrence for failing to leash or clean up after a pet, and $500 for an unregistered or visiting animal. Repeated or serious violations can lead to lease termination, so please reach out to our team if you ever have a question about a policy.

Our community features controlled gate access, controlled building access, and Schlage electronic locks on apartment doors. Your resident credential is required for entry.

Yes. Our leasing office is on site, with a full management and maintenance team on property during business hours. A maintenance technician is also on call 24 hours a day for emergencies.

Yes. We abide by all ADA and EHO regulations. To request a reasonable accommodation or modification, contact our leasing office and we’ll provide you with a request form. Requests are reviewed in accordance with the Fair Housing Act and the Americans with Disabilities Act.

Submit a request anytime through your Resident Portal, or call or visit our office during regular office hours. We’ll dispatch a technician as soon as possible.

For an after-hours maintenance emergency, call our office at (334) 781-7477 and follow the prompts to reach the on-call technician. Emergencies include: no heat when the outside temperature is below 65 degrees, or no A/C when it’s above 78 degrees; electrical failure; an overflowing toilet; a clogged toilet when no other toilet in the apartment is usable; water problems such as leaks, severe backups, or broken pipes; no water; and an entry door that can’t be secured.

Yes, pest control is included at no additional cost. Pest control is on property every Thursday. If your apartment requires interior pest control services, please submit a maintenance request so that we can schedule a service.

During office hours, stop by the office and a member of our team will let you back in after verifying your identity. For your security, we can only grant access to the lease-holding resident, not to friends, family, or a lease guarantor. If you’re locked out after office hours, call the leasing office and follow the prompts to reach our after-hours service. You’ll need to present a valid photo ID, and a $100 after-hours lock-out fee will be applied to your account.

All residents receive valet trash services. Trash pick-up is daily from 5 pm – 7 pm. Each unit will have a designated trash bin for pick-up.